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Service Executive Associate

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time

Are you passionate about delivering exceptional customer experiences? Do you have a background in front desk operations and a desire to work in a dynamic banking environment?

In this Service Executive Associate role, you will be responsible for managing the front desk operations at our office, interacting with walk-in customers, and projecting a professional company image.

Responsibilities:
  1. Setting up accounts for Qatari and non-Qatari clients according to established procedures.
  2. Identifying and generating viable leads, which are then forwarded through the appropriate internal channels.
  3. Providing top-notch customer service as the primary point of contact for all walk-in customers.
  4. Creating a positive impression of the bank among walk-in customers.
  5. Evaluating customers' requirements and understanding their needs.
  6. Issuing the correct forms to customers to document their requests and forwarding these to the relevant departments for processing.
  7. Responding to customer inquiries related to new account openings through both personal meetings and online channels.
  8. Handling customer complaints and redirecting them to the suitable departments.
  9. Maintaining high service standards.
  10. Overseeing front office operations efficiently.
  11. Providing tracking numbers to all requests and updating system details accordingly.
  12. Taking charge of the telephone system during call center executive absences or busy periods.
  13. Contributing to the achievement of Information Security objectives and maintaining ISO 27001 standards.
  14. Complying with bank standards, regulations, and ethics, and ensuring license maintenance.
  15. Developing innovative strategies for customer relationship management and retention.
  16. Ensuring confidentiality and ethics in handling sensitive commercial information.
  17. Participating in special projects as assigned.
Qualifications:

This position requires a University Graduate degree with 3+ years of experience in front desk operations, preferably in a brokerage company.

Desirable Skills:
  1. A proven track record of professionalism.
  2. Familiarity with computer applications, including QE & QNBFS customer service software.
  3. Previous experience in financial services is essential.
  4. Excellent verbal and written communication skills.
  5. Strong relationship management and business development/sales skills.
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