Revenue Manager
1 day ago
We are seeking a highly skilled Revenue Manager to join our team at Kempinski Hotel in Qatar - Doha. As a key member of our Revenue and Reservations department, you will be responsible for driving revenue growth and ensuring seamless reservations operations.
Key Responsibilities- Manage room inventory to achieve optimal occupancy, average rate, and revenue, reviewing daily reservations accuracy and rates compliance.
- Train, develop, and motivate staff to increase productivity and ensure exceptional customer service.
- Participate in staff recruitment, organize on-the-job and monthly training, and supervise performance to ensure client satisfaction and adherence to Kempinski service standards.
- Review MyFidelio, OCM & PMS availability, maintaining sufficient inventory for high-yield segments.
- Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
- Supervise Reservations Agents in their daily duties, including pick-ups, travel agents' commissions, and staff responses to clients.
- Control no-show and late cancellation charges.
- Update Serenata configuration, offers, and confirmation letters in corporate design, if applicable.
- Ensure the team is aware of the internal credit policy.
- Follow up on lost business and bring information to the knowledge of department superiors.
- Keep close follow-up on competitor hotel developments (occupancy, renovation, special campaigns, theme events, etc.).
- Spot-check reservations made the previous day and check all VIP arrivals.
To succeed in this role, you will need:
- Proven experience in revenue management and reservations operations.
- Excellent analytical and problem-solving skills.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in hotel management systems, including IDeaS, Channel Manager, and Opera.
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