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Technical Support Specialist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Al Abdulghani Motors Full time
Job Description

**Job Title:** Technical Support Administrator

**Job Summary:** We are seeking a highly skilled Technical Support Administrator to join our team at Al Abdulghani Motors. The successful candidate will provide technical support to end-users across various locations, troubleshoot and resolve hardware, software, and network issues efficiently, and assist with the setup and configuration of remote workstations and devices.

Key Responsibilities:

  • Provide technical support to end-users across various locations, ensuring timely resolution of issues.
  • Troubleshoot and resolve hardware, software, and network issues efficiently, utilizing remote support tools and techniques.
  • Assist with the setup and configuration of remote workstations and devices, ensuring seamless integration with existing systems.
  • Diagnose and resolve technical issues via remote desktop tools, collaborating with vendors when necessary.
  • Escalate complex issues to appropriate IT personnel, ensuring prompt resolution and minimizing downtime.
  • Document and track support requests, maintaining accurate records for future reference.
  • Install, configure, and update software applications and operating systems, ensuring compatibility and security.
  • Conduct remote troubleshooting for hardware-related problems, coordinating with vendors for repairs or replacements.
  • Provide guidance and training to remote users on IT tools, applications, and best practices, enhancing their technical expertise.
  • Create and update user documentation for common issues and resolutions, facilitating knowledge sharing and collaboration.
  • Ensure compliance with security policies and procedures for remote access, safeguarding sensitive data and systems.
  • Implement and maintain security measures to protect remote systems and data, adhering to industry standards and best practices.
  • Communicate effectively with team members and management regarding ongoing support activities, fostering a collaborative and transparent work environment.
  • Proven experience as an IT Technical Support Specialist or similar role, with a strong background in remote support and technical troubleshooting.
  • Familiarity with remote support tools and techniques, including [insert specific tools or technologies].
  • Ability to work independently and efficiently in a remote environment, with a strong focus on customer satisfaction and technical excellence.