Service Excellence Director
5 days ago
Tandemsearch is seeking a skilled Service Excellence Director to lead our efforts in delivering exceptional customer experiences. In this key role, you will be responsible for overseeing the development and execution of strategies to drive customer satisfaction and loyalty.
The successful candidate will have a strong background in service excellence, user experience, and analytics, with expertise in identifying opportunities for improvement and developing effective solutions.
Responsibilities:
- Develop and execute a comprehensive Service Excellence and User Experience strategy to enhance customer engagement and loyalty.
- Collaborate with cross-functional teams to design and deliver innovative customer experiences that meet the needs of our clients.
- Analyze customer feedback and data to identify areas for improvement and develop targeted solutions.
- Lead and manage a team of professionals to ensure seamless execution of customer experience initiatives.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 8-10 years of experience in a leadership role, preferably in a similar industry.
- Proven track record of driving customer satisfaction and loyalty.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
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