Operations Manager Qatar Kuwait
2 weeks ago
Company Overview
We are lxbfYeaa, a global leader in the energy industry committed to driving real change through relentless innovation and collaboration. We value diversity, inclusion, and authenticity, and we're looking for talented individuals to join our team of over 20,000 people worldwide.
Job Description
The primary responsibility of this role is to manage the team of Field Service Technicians (FSTs) and company operations in Qatar and Kuwait. The successful candidate will act as the primary focal point for customers during operations, ensuring seamless pre-planning, equipment delivery, installation, troubleshooting, FST coordination, and aftermarket support.
Key Responsibilities
- Manage the team of FSTs and ensure timely completion of tasks and projects.
- Provide sales support to customers, ensuring they are fully informed of all aspects of the job, particularly technical sales.
- Compile and submit field service orders, job reports, customer feedback, and revenue-generating documents in a timely manner.
- Identify and communicate quality issues and documentation defects to Service Management, raising nonconformance reports and leading the service-related effort to identify root causes.
- Prepare and complete safety-related documentation, adhering to best practices and ensuring FSTs comply with safe work procedures.
- Collaborate with the Area Manager Qatar & Kuwait and Region Service Manager to achieve business objectives.
Requirements
- A minimum of 10 years of relevant work experience in Wellhead installation, Maintenance, Repair, and Modification (MMR), with strong customer-facing support experience.
- Previous track record as a customer-facing focal point for Service & Aftermarket operations support, preferably with an NOC.
- Strong technical support and problem-solving skills, with the ability to read and understand design drawings and explain them to internal/external customers.
- Experience managing a team of FSTs and working on commercial proposals to support Technical Sales efforts.
- Able to perform moderate complex calculations and provide feedback to the engineering team.
- Ability to understand, troubleshoot, and teach others about technical tools and instruments required to perform duties.
About Us
We celebrate diversity, equity, and inclusion, promoting equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or other pluralities. Every voice matters, and we encourage you to add to our culture.
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