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Client Services Specialist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Canon EMEA Full time
About the Role

We are seeking a highly skilled Client Services Specialist to join our team at Canon EMEA. As a Client Services Specialist, you will be responsible for providing exceptional customer service to our Management Print Services (MPS) clients.

Key Responsibilities
  • Customer Service: Provide professional and courteous customer handling relations over the phone, emails, and face-to-face interactions.
  • Operational Management: Manage the day-to-day operational requirements and ad-hoc requests of MPS customers to ensure customer satisfaction.
  • Review Meetings: Prepare and conduct quarterly/bi-annual MPS review meetings with MPS clients, covering volume utilization, service calls, SLA KPIs, and machine utilization.
  • Schedule Management: Maintain the MPS reviews schedule to ensure complete coverage for our MPS customers' base.
  • Account Development: Support the Sales team with data, reports, and analysis required to manage their accounts and work on contract renewals.
  • Service Delivery: Ensure services are delivered in line with the contract terms, meeting SLA deliverables.
  • Incident Management: Monitor and manage incidents and problems to achieve agreed contractual SLA's.
  • Communication: Communicate progress to the customer until closure.
  • Customer Satisfaction: Maintain a high level of customer satisfaction and resolve all customer complaints.
Requirements
  • Education: Graduate degree.
  • Background: Background within a business-related field (preferred).
  • Experience: Working experience of 2-3 years in a customer-facing role.
  • Skills: Strong customer service orientation, excellent communication skills, proficiency in MS Office Word, Excel, and PowerPoint, and fluency in written and spoken English.
About Canon EMEA

Canon EMEA is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.