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Customer Service Representative

2 months ago

Baladīyat az Zaāyin, Qatar Lifelinks International Resources Doha Full time

Job Summary

Lifelinks International Resources Doha is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Key Responsibilities

  • Provide information and handle complaints in a professional and courteous manner.
  • Answer inbound calls and assist customers with maintenance issues, including clerical duties such as faxing and filling out paperwork.
  • Coordinate customer service requirements and maintenance-related tasks with maintenance technicians and follow up on implementation.
  • Identify and escalate priority issues.
  • Follow up on pending maintenance requests and monitor their completion.
  • Coordinate with other supervisors, managers, and employees to ensure commonality of purpose and direction.
  • Refer complaints of service failure or repeated maintenance pending requests to the Call Centre Supervisor/Maintenance Manager.
  • Assist in preparing presentations and administrative reports as needed.
  • Generate information for analysis reports and other related reports if required.

Requirements

  • Male not more than 35 years old.
  • 2 years of relevant experience as a Call Center Agent/Maintenance Coordinator.
  • Very Good English communication skills.
  • Excellent phone etiquette.
  • Should be customer service driven and experienced in handling maintenance-related concerns.
  • Able to work with minimum supervision.
  • Good use of MS Office (Word, Excel, Outlook, Access).
  • Able to multi-task and organize in preparing administrative reports on a daily basis.
  • Possess strong organizational skills.
  • Professional appearance.
  • Flexible and ready to work extra time when needed.
  • Willing to work under high stress levels of environment and pressure.
  • Knows how to properly coordinate with suppliers, tenants, and purchasing team accordingly.
  • With knowledge and work experience in Maintenance Service is an advantage.