Retail Store Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

About Talent Pal

Talent Pal is a global retail company specializing in the distribution and manufacturing of a diverse portfolio of leading international and homegrown brands across various sectors. Our vision is to inspire people to succeed in ways that make a positive impact. Today, Talent Pal's investments span across four key verticals: Retail, Wholesale, E-commerce, and Consumer Goods. Under our ownership and management, we have become a leading global company affiliated with the world's most successful and respected brands in the retail sector. Working across the Middle East, North Africa, and Asia, we have introduced more than 120 brands into our markets.

About the Role

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service, delivery, motivation, and retention of store personnel in adherence to Talent Pal's norms. The job holder is also responsible for managing and coaching the store team.

About the Requirements

Core Responsibilities:

  • Communicates store targets to the team and drives sales to achieve financial objectives
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products
  • Oversees and monitors all point of sales activities in the store, which includes sales transactions, tracking customer orders and payments, registering sales, and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback, etc.
  • Oversees cash transaction entry and management (petty cash, point of sales (POS), cash elements, change, floats)
  • Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
  • Monitors and handles customer complaints and takes corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
  • Tracks and evaluates brand sales performance, researches market trends, and competitor trading activities to identify critical business factors and proposes action plans to increase sales and profitability
  • Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
  • Maintains window and in-store displays to a high standard in line with merchandising guidelines
  • Oversees and monitors the inventory management in the store (stock availability, order management, back-store management, stock movement within store)
  • Ensures accurate stock, merchandise, and management (stock ageing, stock loss, space management) within the store
  • Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
  • Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
  • Ensures seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters
  • Ensures that the team is adequately trained in inventory management techniques such as inbound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies

People Management:

  • Defines goals and key performance indicators for each member of the team and ensures effective implementation of the Talent Pal's performance management process
  • Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals
  • Drives a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs, and coaching the employees on areas of improvement

Experience:

  • A minimum of 5-7 years of relevant experience with at least 3 years in a similar supervisory role in retail operations

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