Digital Customer Experience Manager

4 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time
Job Title: Digital Customer Experience Manager

We are seeking a highly experienced Digital Customer Experience Manager to join our Product Design & Development Team. As a key member of our team, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels.

Key Responsibilities:
  • Develop and implement research-based design aimed at continuous improvement of current products and services.
  • Work with leadership and other stakeholders to define business strategic direction for digital customer experience projects.
  • Use design thinking methodology to develop, test, and launch the best possible digital customer experience and user experience across our customers' touchpoints.
  • Assess and optimize performance of new and existing features by actively participating in user research and assessing performance metrics.
  • Project manage the end-to-end digital integration of our customer journey applications.
  • Employ smart digital innovation to improve our cabin crew and food and beverage applications.
  • Collaborate with other stakeholders to ensure cross-project dependencies are managed effectively.
  • Responsible for ensuring the consistency and quality of standards and processes implemented across the team.
Requirements:
  • Min. Diploma/Bachelors Degree or Equivalent
  • 9 years of experience of designing, implementing, and optimizing the overall customer experience through digital channels.
  • Previous experience of driving personalization, loyalty, and customer engagement.
  • Proven experience in managing enterprise-level projects.
  • Previous experience of managing & implementing major projects across the airlines' digital customer touchpoints.
  • Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
  • Practical knowledge of project management tools.
About Qatar Airways Group:

We are a global airline with a proud story of spectacular growth and determination. We are looking for talented individuals to join our team and contribute to our continued success.



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