Digital Customer Experience Manager
4 hours ago
We are seeking a highly experienced Digital Customer Experience Manager to join our Product Design & Development Team. As a key member of our team, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels.
Key Responsibilities:- Develop and implement research-based design aimed at continuous improvement of current products and services.
- Work with leadership and other stakeholders to define business strategic direction for digital customer experience projects.
- Use design thinking methodology to develop, test, and launch the best possible digital customer experience and user experience across our customers' touchpoints.
- Assess and optimize performance of new and existing features by actively participating in user research and assessing performance metrics.
- Project manage the end-to-end digital integration of our customer journey applications.
- Employ smart digital innovation to improve our cabin crew and food and beverage applications.
- Collaborate with other stakeholders to ensure cross-project dependencies are managed effectively.
- Responsible for ensuring the consistency and quality of standards and processes implemented across the team.
- Min. Diploma/Bachelors Degree or Equivalent
- 9 years of experience of designing, implementing, and optimizing the overall customer experience through digital channels.
- Previous experience of driving personalization, loyalty, and customer engagement.
- Proven experience in managing enterprise-level projects.
- Previous experience of managing & implementing major projects across the airlines' digital customer touchpoints.
- Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
- Practical knowledge of project management tools.
We are a global airline with a proud story of spectacular growth and determination. We are looking for talented individuals to join our team and contribute to our continued success.
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Digital Customer Experience Manager
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Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time{"About the Role": "We are seeking a highly skilled and experienced Senior Specialist Customer Experience Design Digital to join our Product Development & Design Division in Doha. As a key member of our team, you will be responsible for designing and developing digital customer experiences across all touchpoints at Qatar Airways. Your expertise will be...
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Customer Experience Manager
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Customer Experience Manager
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Digital Transformation Manager
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Customer Experience Quality Specialist
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Digital Experience Designer
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