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Customer Care Team Leader

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Starlinks Full time
Job Summary

Starlinks is seeking a highly motivated and experienced Customer Care Team Leader to oversee the school-age program. The ideal candidate will have a strong background in youth development and education, with a proven track record of leading teams and achieving program goals.

Key Responsibilities
  • Program Development: Collaborate with teachers and parents to create individualized plans for students, ensuring they meet their academic and personal goals.
  • Staff Supervision: Lead and train a team of school-age staff, providing guidance and support to ensure they are equipped to meet the needs of students.
  • Program Operations: Oversee the day-to-day operations of the school-age program, ensuring compliance with company policies and procedures.
  • Summer Camp Planning: Plan and direct summer camp programs, incorporating measurable academic expectations for each child.
  • Enrollment and Recruitment: Recruit students into the program, meeting or exceeding budgeted enrollment targets.
  • Reporting and Communication: Report student progress to parents and teachers, providing regular updates and insights.
Requirements
  • Education: Bachelor's degree in a related field (e.g., education, child development, youth services).
  • Experience: Minimum 2 years of experience working with youth, preferably in a leadership or supervisory role.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Certifications: Relevant certifications (e.g., CPR, First Aid) may be required.