Reception Team Leader

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Premiere Hotel W.L.L. Full time
Job Title: Reception Team Leader

At Premiere Hotel W.L.L., we are seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing guest expectations, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:
  • Train, guide, and coach fellow colleagues to deliver exceptional service.
  • Create a warm welcoming experience, building a great rapport with repeat customers, and ensuring adherence to brand standards and procedures.
  • Answer telephone calls promptly and clearly in a polite and helpful manner.
  • Manage guest feedback and escalations effectively.
  • Ensure payments are handled according to company cash handling procedures and shifts are effectively closed and handed over to the next shift.
  • Manage and update all reservations and requests through Opera.
  • Set up, train the team, and implement front office procedures and practices.
  • Build a good rapport with guests and resolve any issues quickly to maintain high-quality customer service.
  • Keep abreast of all promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
  • Identify corporate leads and drive online name mentions.
Requirements:
  • A passion for great customer service.
  • Advanced English language.
  • Arabic language is a plus.
  • Flexible, agile, and able to work under pressure.
  • Proactive and excellent organizational skills.
  • Ability to work and lead a team.
  • Customer-oriented approach.
  • Attention to detail.
Experience:
  • Minimum of 1 year of experience leading a reception team of a branded hotel.
  • Knowledge of Opera (PMS).
  • Computer literate in Microsoft Office.
Benefits:

We offer a competitive salary package, medical insurance, air tickets, and hours that offer a work-life balance. We also have opportunities for career growth and development within our company. If you are committed and driven, we will support you in achieving your career goals.

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