Credit Supervisor

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Full time

About the Role

We are seeking a highly skilled and experienced Credit Supervisor to join our team at City Centre Rotana. As a key member of our Finance department, you will play a crucial role in ensuring the smooth operation of our Credit Department.

Key Responsibilities

  • Examine all credit demands originating from our hotel operations for credit customers, ensuring timely and accurate processing.
  • Supervise Accounts Receivable activities, including billings, payment postings, and internal follow-ups, to ensure efficient and effective management of our financial transactions.
  • Follow up on collections of Accounts Receivable, taking necessary actions to secure timely payment and emphasizing overdue amounts, to maintain a healthy cash flow.
  • Provide regular updates to the Credit Manager on overdue accounts, ensuring prompt attention and resolution.
  • Respond to guest, credit card queries, and account disputes in a professional and courteous manner, ensuring excellent customer service.
  • Review guest ledger high balances and conduct necessary follow-ups with our Front Office team to secure additional credit information or obtain immediate settlement.
  • Organize global billings for conventions, seminars, and groups, ensuring accurate and timely charging of services according to agreements.
  • Control the advance deposits account, ensuring proper credits are applied or refunds are issued when necessary.

Requirements

  • Hold a degree in hotel management or accounting, with at least one year of previous experience in a hotel environment.
  • Excellent verbal and written English communication skills, with computer literacy and proficiency in Opera, Micros, FBM, and SUN System.
  • Results-oriented and self-motivated, with a positive attitude and ability to think laterally and analytically.
  • Display a high level of integrity, with the ability to identify, impact, and influence others, and possess strong teamwork, adaptability, customer focus, and driving for results competencies.

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