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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Robert Walters. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and ensuring their systems and services are running smoothly.
As a Technical Support Specialist, you will be the primary point of contact for our customers, responding to their technical queries and resolving issues in a timely and professional manner. You will also be responsible for maintaining accurate records of customer interactions and providing regular updates to our management team.
To be successful in this role, you will need to have a strong understanding of computer systems and software, as well as excellent communication and problem-solving skills. You will also need to be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
Key Responsibilities- Provide technical support to customers via phone, email, and remote desktop
- Respond to customer queries and resolve technical issues in a timely and professional manner
- Maintain accurate records of customer interactions and provide regular updates to management
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
- College diploma or equivalent in a related field
- Current industry-relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.)
- Strong knowledge of computer systems and software, including operating systems, DLL, antivirus, malware, spyware, software installs, active directory, printers, mobile device activation, etc.
- Strong knowledge of common client-side productivity application suites (Microsoft Office Suite, Outlook-Exchange environments, Adobe Acrobat, etc.)
- Basic working knowledge of server-side applications and technologies, including Exchange Server, WSUS, Hyper-V, VMware vSphere, Citrix Xenserver, etc.
- 3-5 years of previous support experience working in a technology/systems department directly supporting customers
- Strong written and communication skills; strong interpersonal skills
- Strong organizational and planning skills
- Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization