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IT Service Delivery Manager
1 week ago
The primary responsibilities of this role include:
Key Responsibilities- To take end-to-end solution ownership, delivered from our rich portfolio that ranges from Data Centre services to innovative consulting services.
- Collaborate with our internal departments, strategic and business partners to find solutions and alternatives to client business challenges.
- Map the customer's business and functional requirements to the technical deliverables to ensure that a proposed technical solution meets the customer's requirements.
- Be a Subject Matter Expert while partnering and verifying business solutions with internal departments, strategic and business partners, and key business stakeholders.
- Be a strong advocate for our solutions standards and application architecture in all levels of engagements within and outside our organization.
- Balance customer requirements with IT infrastructure and application architecture constraints.
In this role, you will demonstrate:
- Technical focus and drive
- Vision and innovation
- Commercial awareness
- Quality control and awareness
- Accountability and responsibility
- High-quality documentation and communication skills
- Communicate and drive discussions with our internal departments and strategic and business partners regarding the solution and implementation options.
- The candidate will spend a significant amount of time interfacing with people in the business at all levels, plus working closely with customers and partners through Procurement and Strategic Alliances business units.
