Head of Client Relations

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are seeking a seasoned Head of Client Relations to lead our client services division at lxbfYeaa. The successful candidate will be responsible for building and maintaining strong client relationships, driving business growth through strategic client relationships, and fostering a culture of excellence within the organization.

Responsibilities
  • Provide input on departmental strategy, goals, initiatives, and plans, and monitor their effective execution.
  • Foster a collaborative culture within the department, encouraging feedback and insights sharing across functional areas to enhance client service delivery.
  • Initiate and facilitate regular inter-departmental meetings to ensure alignment of objectives and efficient communication regarding client projects and expectations.
  • Manage day-to-day activities and operations, recommend potential improvements, and ensure proper documentation and implementation of all policies and procedures.
  • Assist in developing the annual budget, including all financial and staff requirements for the department.
  • Monitor operational performance, compare it to established objectives and goals, and report results accordingly.
  • Provide coaching, guidance, and support to employees in executing their work and ensure proper knowledge transfer to develop them and improve their performance.
Key Performance Indicators
  • Deliver exceptional client satisfaction and loyalty.
  • Drive business growth through strategic client relationships.
  • Foster a culture of excellence within the organization.
  • Ensure timely delivery of client projects and resolution of technical or operational issues.
  • Monitor and analyze the effectiveness of the team's performance.


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