IT Capacity Management Specialist
5 days ago
Madre Integrated Engineering seeks a seasoned ITSM consultant to lead its capacity planning and optimization efforts.
Key Responsibilities- Conduct thorough assessments of current processes and procedures to identify opportunities for improvement.
- Develop and maintain an accurate capacity plan that reflects the company's evolving needs.
- Analyze business and IT demands against existing capabilities, providing forecasts for future requirements.
- Negotiate service level agreements (SLAs) and operational level agreements (OLAs), offering insightful feedback on capacity needs.
- Closely monitor services and resource utilization patterns to ensure sufficient capacity is available when required.
- Define and test capacity-related thresholds, revising them as necessary.
- Update predefined tasks related to capacity management.
- Collaborate with the PM manager to resolve capacity-related incidents, identifying long-term solutions.
- Regularly review and report on process effectiveness to senior management.
- Pursue tuning activities to optimize the use of existing resources.
- Evaluate and standardize process execution across the organization.
- Offer support in managing other ITSM processes when needed.
Educational Background:
- Bachelor's degree in Engineering or Computer Science.
- ITIL 3 Intermediate certification.
Required Skills and Experience:
- Significant experience in capacity management.
- Proficiency in using ITSM tools such as BMC-Remedy and Helix.
- Able to balance multiple concurrent tasks and manage time efficiently.
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