Business Development Lead
5 days ago
Company Overview
Hapag-Lloyd is a leading international shipping company that prides itself on making global trade happen. Our mission is to provide exceptional shipping solutions that align with our customers' business objectives.
Job Description
We are seeking a highly motivated and experienced Senior Coordinator Business Development / Area Sub Lead to join our sales team in Doha. As a key member of our team, you will be responsible for business development for Qatar and a defined sub-area within Area Arabian Gulf. Your primary objective will be to secure, develop and maintain a portfolio of customers, understand their shipping needs and requirements, and effectively manage the end-to-end shipping process for our customers in Qatar and the sub-area countries.
Responsibilities
- Act as point of contact for customers within the Business Development segment in Qatar and sub-area, build and maintain strong relationships with clients, understand customers' shipping needs and requirements, address enquiries and concerns and provide regular updates on shipment status.
- Monitor performance against targets for the segment assigned.
- Ensure effective rates are available in Quick Quotes for all the trade lanes.
- Work closely with the Pricing team to ensure all rates are in place per market level.
- Work to achieve sales targets by providing exceptional shipping solutions that align with clients' business objectives.
- Proactively identify potential issues and implement solutions to ensure seamless shipping operations, addressing shipping-related challenges promptly and effectively, finding innovative solutions to minimise disruptions.
- Maintain clear communication channels with clients, internal teams, and external partners to ensure transparency and timely updates, collaborating cross-functionally to resolve any issues.
- Provide weekly/monthly equipment projection to the Equipment team for supply of Special Cargo equipment.
- Identify and develop customers, servicing and maintaining all accounts within Qatar/sub-area, manage and grow portfolio of customers and opportunities.
- Promote Quick Quotes and all Hapag-Lloyd digital products.
- Log appointments, opportunities, customer details & contact in company's CRM (Salesforce).
- Monthly cycle of planning volumes by customer and trade relations.
- Conduct sales planning and performance management as defined in enhanced sales process efficiency.
- Selectively engage in Trade Management discussions on important and critical business matters.
- Feedback market information and service requirements to Sales Coordination and Customer Service Teams.
- Constantly and closely work with the Qatar sales team to ensure critical work is always supported and accomplished with trust and mutual dependability.
- Ensure compliance with local laws, regulations, company policies, procedures and quality standards.
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