Guest Services Manager

18 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time
Responsibilities

The BIM-Cobie Specialist will be responsible for:

  • Anticipating and addressing guest inquiries in a professional and courteous manner
  • Developing a thorough understanding of our hotel's offerings, including room types, rates, amenities, food and beverage options, and Spa promotions
  • Taking personal responsibility for delivering excellent service and ensuring that all guest issues are resolved promptly and efficiently
  • Suggesting alternative solutions to meet guest needs
  • Developing strong relationships with other hotel departments to ensure seamless communication and collaboration

Requirements:

  • Strong focus on customer service
  • Prior experience in hotel front office operations
  • Excellent communication skills; fluency in English & Arabic will be an asset
  • Ability to work shifts, weekends, and public holidays
  • Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred


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