Customer Experience Head

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Gulf Marketing Group (GMG Group) Full time
About the Job Description

The Customer Experience Head is responsible for delivering exceptional customer service and ensuring efficient store operations. This role involves managing and coaching the store team to meet financial objectives and maintain proper loss prevention standards.

Key Responsibilities:

  • Deliver exceptional customer service and ensure efficient store operations
  • Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products
  • Oversee all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
  • Regularly audit own store administration and resolve any issues; assist in carrying out annual stock counts and spot checks
Qualifications

To be successful in this role, you will need:

  • Fluent English (written and spoken)
  • Industry expertise
  • Product/category knowledge
  • Retail experience in GCC


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