Customer Experience Strategist

18 hours ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About Us

lxbfYeaa is a customer-focused retail organization dedicated to delivering exceptional customer experiences and driving business growth. Our team is committed to creating a positive and engaging environment for our customers, while also fostering a culture of innovation and excellence.


Job Summary

We are seeking an experienced Customer Experience Strategist to join our team. As a key member of our management team, you will be responsible for leading customer experience initiatives, developing and implementing strategies to drive sales and profitability, and ensuring that our customers receive the highest level of service.


Key Responsibilities
  1. Develop Customer Experience Strategies: Collaborate with cross-functional teams to develop and implement customer experience strategies that drive revenue growth and improve profitability.
  2. Foster a Culture of Customer-Centricity: Ensure that all staff members provide excellent service, address customer complaints promptly, and maintain high levels of product knowledge.
  3. Mentor and Develop Team Members: Supervise and develop a team of retail professionals, providing coaching, training, and feedback to ensure that they have the skills and knowledge needed to succeed in their roles.
  4. Analyze Customer Feedback: Interpret customer feedback to identify trends and areas for improvement, and make informed decisions to drive business growth.

Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 7-8 years' experience in retail management, with a proven track record of driving sales growth and improving profitability.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team of retail professionals.
  • Digital orientation and analytical skills, with the ability to interpret sales data and make informed decisions.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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