Customer Experience Strategist

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Work Force Manager to lead our workforce management operations in Doha, Qatar.

Key Objectives
  • To develop and implement effective workforce management strategies that drive productivity and service excellence.
  • To monitor and analyze real-time call center performance data to inform resource allocation decisions.
  • To collaborate with team leaders to address staffing challenges and improve operational efficiency.
  • To prepare and present regular reports on workforce performance and productivity metrics.
Requirements
  • Minimum 5 years of experience in workforce management, preferably in a call center setting.
  • Excellent analytical and problem-solving skills, with proficiency in workforce management software and tools.
  • Strong communication and leadership abilities, with the ability to work collaboratively in a fast-paced environment.

The successful candidate will have a strong understanding of workforce management principles and practices, with the ability to apply this knowledge in a practical context.



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