Front Desk Operations Specialist
2 weeks ago
We are seeking an experienced front desk professional to join our team as a Senior Customer Service Executive. In this role, you will be responsible for managing the front desk operations at our office, ensuring excellent customer service, and maintaining high standards of confidentiality and ethics.
Responsibilities:- Account Setup: Establish accounts for Qatari and non-Qatari clients, ensuring accurate and timely setup.
- Lead Generation: Generate viable leads and forward them through the appropriate channels, contributing to business growth.
- Customer Service: Serve as the first point of contact for walk-in customers, providing solutions or directing them to the right person.
- Requirements Assessment: Listen to customer requirements and assess their needs, ensuring accurate understanding.
- Documentation: Provide correct forms to customers to make their requests in writing and pass them on to relevant departments for processing.
- Inquiries and Complaints: Take customer inquiries and complaints, directing them to the appropriate departments.
- Service Standards: Ensure maintenance of service standards, adhering to company policies and procedures.
- Front Office Role: Perform the role of front office, managing the Telephone System and providing tracking numbers.
- Information Security: Adhere to policies and procedures for maintaining information security, achieving, managing, and maintaining the ISO 27001 standard.
- Licensed Status: Maintain licensed status, working in accordance with company standards, regulations, and ethics.
- Customer Relationship: Generate and provide new ideas for customer relationship and customer retention.
- Confidentiality and Ethics: Ensure high standards of confidentiality and ethics, safeguarding commercially sensitive information.
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Front Desk Supervisor
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar leo kanner center Full timeAbout the RoleAs our Front Desk Supervisor, you will oversee the daily operations of the front desk, including managing front office staff and ensuring seamless communication with guests.You will also be responsible for anticipating and handling guest requests in a professional and courteous manner.Key Responsibilities:Schedule and supervise front office...
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Front Desk Operations Manager
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Buenos Aires Marriott Full timeJob SummaryThis role involves overseeing the daily operations of the front office area, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The successful candidate will strive to deliver exceptional guest satisfaction while achieving operational goals.Key ResponsibilitiesLead and assist with completing shift requirements, ensuring...
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Hotel Front Desk Supervisor
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Sheraton Imperial Kuala Lumpur Hotel Full timeJob DescriptionThe Assistant Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk at Sheraton Imperial Kuala Lumpur Hotel. This position is responsible for providing exceptional guest service, managing front desk operations, and supporting the hotel's goals and objectives.Key Responsibilities:Provide excellent guest...
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Front Desk Team Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Sheraton Imperial Kuala Lumpur Hotel Full timeRole OverviewThe Assistant Front Desk Manager is a critical role at Sheraton Imperial Kuala Lumpur Hotel, responsible for providing exceptional guest service, managing front desk operations, and supporting the hotel's goals and objectives. This position requires strong leadership and problem-solving skills, as well as the ability to work effectively in a...
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Front Desk Operations Manager
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ezdan Holding Group Full timeEzdan Holding Group is seeking an experienced Front Desk Operations Manager to join our team in Doha, Qatar. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and maintaining accurate financial records.Responsibilities:Process guest check-ins, respond to phone calls...
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Front Desk Manager
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full timeResponsibilitiesResponsible for the running of the front desk by hiring and training all front desk agents and leading by exampleAnticipate and handle any guest requests and satisfy their needs within acceptable guidelinesAssist in the development and monitoring of the budget to provide top quality customer serviceSchedule the front office staff and...
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Front Desk Supervisor
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full timeAs a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may...
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Front Desk Manager Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob SummaryThis entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements. The front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk.Key ResponsibilitiesLead and assist in completing financial and administrative responsibilities.Serve as a role model to...
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Assistant Front Desk Manager
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Marriott Hotels Resorts Full timeDescription JOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...
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Front Desk Supervisor
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full timeAbout UsAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on...
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Guest Services and Front Desk Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout This OpportunityWe are seeking a Customer Service and Front Desk Leader to join our team at lxbfYeaa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable experience.The ideal candidate will have excellent communication and leadership skills, with the...
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Customer Experience Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full timeKey Responsibilities:Supervise Front Desk Operations: Ensure efficient management of front desk activities, including check-in/check-out procedures, reservation handling, and porter/concierge services.Lead Customer Service Team: Support team members in delivering outstanding customer service, resolving guest inquiries, and addressing any concerns or...
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Assistant Front Desk Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Courtyard by Marriott Ahmedabad Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...
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Assistant Front Desk Manager
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Buenos Aires Marriott Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...
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Assistant Front Desk Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Sheraton Imperial Kuala Lumpur Hotel Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...
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Front Desk Supervisor
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full timeWe are seeking a highly organized Front Desk Supervisor to join our hotel operations. As a key member of our team, you will be responsible for ensuring seamless guest experiences and delivering exceptional customer service.About the Role:The successful candidate will have excellent organizational skills, with the ability to prioritize tasks and manage...
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Assistant General Manager Front Desk
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the RoleWe are seeking a Customer Service and Operations Supervisor to join our front desk team at lxbfYeaa. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable experience.The ideal candidate will have excellent communication and leadership skills, with the...
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Assistant Front Desk Manager
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAdditional Information (Arabic Speaker Preferred)Job Number: 24034854Job Category: Rooms & Guest Services OperationsLocation: Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, QatarSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: Non-ManagementPosition SummaryEntry level management...
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Front Desk Senior Coordinator
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Minor International Full timeOur VisionAt Tivoli Hotels & Resorts, we strive to create unforgettable experiences for our guests. We believe in delivering personalized service, tailored to meet the unique needs and preferences of each individual.Job RoleWe are seeking a highly skilled Front Office Supervisor to lead our front desk team at Tivoli Hotels & Resorts. As a key member of our...
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Assistant Front Desk Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...