Hair Educator Assistant

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Madi International Full time
Job Description

About the Role

We are seeking a highly motivated and enthusiastic Junior Brand Educator to join our team at Madi International. This role is responsible for providing education and promoting our product brand through training and demonstrations.

Duties and Responsibilities

  • Conduct product demonstrations and provide basic training on our products to customers and industry professionals.
  • Ensure full product knowledge has been given as per brand protocol and understood by students.
  • Education material to be prepared in a timely manner and provided for students during all trainings. Materials such as presentations, workbooks, and products for relevant training.
  • Stay updated on product knowledge and industry trends to provide accurate information to customers.
  • Daily in-salon or academy training, demos and market visits.
  • Assist customers with product selection, addressing their inquiries and providing recommendations based on their needs.
  • Build rapport with customers and maintain a positive and professional image of the brand.
  • Schedule or reschedule appointments with clients for follow-up trainings and meetings, coordinating with the booking coordinator and sales team.
  • Develop and record all trainings, demonstrations, and meetings to follow up with concerned persons.
  • Collaborate with the sales team to provide product expertise during customer interactions, trade shows, and events.
  • Identify and address customer concerns to ensure customer satisfaction and contribute to sales growth.
  • Plan and assist with the sales, marketing, and professional/senior educators for open day including salon preparation, client consultation, and treatments, as per event description.
  • Respect all of the company's internal rules, policies, and procedures; set a good example regarding punctuality, hygiene, safety of students and customers, as well as attendance and a positive attitude.

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