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Guest Relations Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time
{"h1": "Accor Hotels Guest Relations Role", "p": "At Accor Hotels, we're looking for a skilled Guest Relations professional to join our team. As a key member of our hospitality team, you'll be responsible for ensuring our guests have an exceptional experience at our properties.

Key Responsibilities:

* Conduct daily briefings to keep team members informed and aligned
* Supervise team members to ensure tasks are completed on time and to standard
* Build strong relationships with guests and handle complaints and comments efficiently
* Maintain accurate records and communication logs
* Ensure a clean and safe environment for guests and team members
* Develop and conduct training programs for team members
* Prepare schedules and manage labor costs
* Implement cost control measures to meet budget targets
* Respond to guest requests and complaints in a professional and courteous manner

Requirements:

* Diploma or degree in a relevant field
* 2+ years of supervisory experience in hospitality
* Excellent communication and leadership skills
* Ability to work in a fast-paced environment
* Proficiency in MS Office

If you're a motivated and organized individual with a passion for hospitality, we'd love to hear from you"}