Product Development Director

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full time

About Us:

Ooredoo Qatar is a dynamic telecommunications player operating in 10 countries, serving over 138 million customers. With approximately 1,600 employees, the company aims to be the number one choice for world-class communications services in Qatar.

Job Overview:

The Senior Manager Product Development will lead and drive product development and management for Ooredoo Qatar's Consumer Portfolio. This role will have overall responsibility for managing projects, new developments/enhancements, and configuration management activities as per the approved roadmap.

Functional Context:

Ooredoo's Consumer business unit plays a critical role in the company's first-line customer-facing activities for all consumer product offerings. The department manages the entire product development process from ideation to launch for all roadmap initiatives for the Consumer BU portfolio – including Voice, Messaging and Data services, international calling, roaming services, Subscription Services, Mobile Internet and Mobile Broadband, Fixed Broadband, TV, MFS, Digital etc.

Key Responsibilities:

  1. Develops and leads the strategy, ideation, design, evaluation, launch, and rollout for the Core Consumer roadmap initiatives – Prepaid, Postpaid, Fixed, TV, Digital, Devices, VAS, OTV, Loyalty etc.
  2. Drives development and implementation of Consumer roadmap and is the POC for the Consumer BU towards Technology BU and external partners, where relevant.
  3. Manages the overall product lifecycle for products and services within the consumer BU.
  4. Possesses hands-on experience in managing/implementing Distribution management systems, stock management systems, Voucher management systems, electronic top-up solutions.
  5. Possesses a deep understanding of BSS IT systems CRM, ESBs, Mediation, Charging, and Billing platforms including bill generation, Digital and APIs.
  6. Develops and implements product development, demand management, portfolio management, and project management methodologies. Possesses expert-level Project Management, Waterfall, Agile Scrum, Design Thinking skills.
  7. Writes RFPs and drives the procurement process for strategic solutions, together with the relevant departments, and leads implementation of these solutions.
  8. Writes, reviews, and approves technical specifications for new products or services or enhancements.
  9. Increases profitability of existing products and services.
  10. Ensures the delivery of profitable products into the market that meet customer expectations by leveraging market research to get customer perception and needs.
  11. Defines the improvements to customer experience of the overall product proposition.
  12. Together with the commercial managers identifies the requirements for particular segments and develops products or services to address that requirement which will successfully deliver the revenue or acquisition targets determined.
  13. Analyzes market potential of new products and technologies with respect to overall strategic development of all Ooredoo branded services.
  14. Conducts Business analysis and writes functional specifications for functional and non-functional requirements.
  15. Develops Product Quality Assurance and User Acceptance Testing frameworks and ensures that any product or service introduced is fully functional and provides a workable solution.
  16. Plays a key role in digitizing core business and designing customer-centric solutions.
  17. Undertakes proactive and reactive product health checks and takes any necessary remedial actions.
  18. Ensures the delivery of profitable products into the market that meet customer expectations by leveraging market research to get customer perception and needs.
  19. In conjunction with other departments (Prepaid, Postpaid, Fixed, TV, MFS, Digital Services, Digital Transformation etc.) supports Ooredoo's Consumer BU strategy.
  20. Defines the improvements to customer experience of the overall product proposition.
  21. Evaluates solution choices by engaging vendors and providing evaluations of each solution including ROI evaluations in the present and future implications.
  22. Conducts regular market research to maintain high technological and market value level in comparison to world's leading companies.
  23. Liaises with other stakeholders to ensure that the appropriate capacity, quality, and cost parameters are being sourced and delivered for Ooredoo use.

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