Help Desk Associate
1 month ago
We are seeking a skilled Help Desk Associate to join our team at Oracle. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients in the hospitality industry.
Key Responsibilities:
- Provide technical support and troubleshooting for hospitality-related issues using OPERA Property Management System (PMS) or MICROS Point of Sale (POS).
- Assist with IT-related tasks and projects, including network setup and maintenance.
- Collaborate with cross-functional teams to resolve customer issues and improve overall support experience.
- Develop and maintain knowledge of industry-specific software and systems.
- Stay up-to-date with industry trends and best practices in IT support.
Requirements:
- Minimum of some professional IT support experience.
- Passion for problem-solving and tinkering.
- Preferably with Network+, CompTIA A+, Cisco, or related certifications.
- Knowledge of SQL is advantageous.
- Exceptional customer service and ability to empathize with customers.
- Strong attention to detail and precision.
Preferred Qualifications:
- Experience in the Hotel/Hospitality or Food & Beverage industry.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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