Customer Service Representative

3 weeks ago


Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time
Customer Care Assistant Opportunity

Qatar Airways Cargo is seeking a skilled and dedicated Customer Care Assistant to join our team in Doha, Qatar.

This part-time entry-level position is ideal for individuals looking to start their career in the aviation industry.

Key Responsibilities:
  • Respond to customer inquiries and concerns via email and live chat
  • Assist customers with booking, tracking, and general queries
  • Provide exceptional customer service and resolve issues in a timely manner
  • Collaborate with other departments to ensure customer satisfaction
  • Stay up-to-date on company policies and procedures to provide accurate information to customers
  • Update customer records and maintain confidentiality
Requirements:
  • Strong communication skills, both written and verbal
  • Excellent problem-solving abilities
  • Ability to work well in a team environment
  • Proficiency in multitasking and managing priorities
  • High attention to detail and accuracy
Benefits:
  • Parental leave for new parents
  • Medical coverage for employees and dependents
  • Paid sick leave for when needed

Working at Qatar Airways Cargo means being part of a team that contributes to a greater purpose – connecting people and goods across the globe. We value diversity and are an equal opportunity employer.



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