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Communications Centre Liaison Officer

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full time

We are seeking a highly skilled Guest Service Officer to join our Communications Centre team at the Hyatt Regency Oryx Doha. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

In this role, you will be responsible for answering a high volume of incoming calls to the hotel, responding to guests' inquiries, and resolving service-related concerns. You will also provide follow-up as needed to ensure that our guests have a seamless experience.

About Our Team:

Our team is dedicated to providing exceptional service and creating a welcoming environment for our guests. We believe in fostering a culture of modern design and exceptional hospitality, and we are looking for colleagues who share our values.

Key Responsibilities:

  • Answer incoming calls to the hotel
  • Respond to guests' inquiries
  • Resolve service-related concerns
  • Provide follow-up as needed

Requirements:

  • Excellent communication and interpersonal skills
  • Good typing skills
  • Pleasant attitude
  • Excellent phone demeanor