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Guest Service Centre Agent

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time
Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East's only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

  1. Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
  2. Maintains effective communication with all related departments to ensure smooth service delivery.
  3. Handles every query in a polite and courteous manner.
  4. Ensures total guest satisfaction by ensuring message taking is correct.
  5. Ensures any faults or modifications are reported to the Manager.
  6. Ensures guests are greeted to the correct standard upon calling.
  7. Maintains an up to date knowledge of the hotel and local services.
  8. Ensures that a high level of customer service is consistently maintained.
  9. Handles any outgoing calls on guest's behalf.
  10. Maintains the guest wake-up call sheet and delivers calls accordingly on time and to the established standard.
Qualifications

  1. College diploma in hotel management or related field.
  2. Previous experience as a Guest Service Centre Supervisor in Front Office.
  3. Excellent oral communication skills.
  4. Experience with Front Office systems.
  5. Fluent in English, both written and spoken.
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