Contact Centre Systems and Operations Manager

About the RoleWe are seeking a motivated Customer Service Representative to join our team and provide outstanding service to our valued customers.Key Responsibilities:Manage service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property Office.Conduct complaint investigations followed by recommendations and/or...

About The RoleWe are currently recruiting for a highly skilled Senior Operations Officer – Technology to join our team in Doha. As a key member of our Customer Contact Centre, you will be responsible for supporting the implementation, administration and management of integrated global Contact Centre software applications.Key Responsibilities...

About The JobThis is an exciting opportunity to join our dynamic team as a Senior Operations Officer – Technology. You will be responsible for designing and implementing efficient Contact Centre systems and processes to enhance customer satisfaction and loyalty.Key Responsibilities Include:Designing and implementing business continuity plans to ensure...

About The RoleWe are currently recruiting for Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will be responsible for the implementation of...

About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers.Responsibilities:Manage service level of all...

About UsWe are a leading Service Delivery Executive who is responsible for leading the execution of the strategy in collaboration with other departments (HR, OPS, Technology, Finance). As a key member of our team, you will drive culture change and create a framework for the implementation of Lean and Six Sigma initiatives.Your primary focus will be on...

Purpose: Highly Qualified & experienced leader to perform remarkable service delivery of telco Contact CentreContext: Working closely with the customer in terms of service delivery, maintaining customer relation, resolving gaps in BAU operations.Role Accountabilities:Developing and improving customer interaction and voice response systems; designing user...

Malomatia Contact Center seeks a highly skilled Business Excellence Specialist to drive operational efficiency, quality, and continuous improvement within the contact center environment.About Malomatia:At malomatia, we strive to deliver exceptional customer experiences through our innovative contact center solutions. As a key member of our team, you will...

About The PositionWe are seeking a highly experienced Technical Project Lead for Contact Centre Solutions to join our team in Doha. As a key member of our Customer Contact Centre, you will be responsible for leading the design and implementation of efficient Contact Centre systems and processes to enhance customer satisfaction and loyalty.Key...

Job DescriptionThe successful candidate will be responsible for supporting the day-to-day management and performance of the RMC ICT and infrastructure maintenance contractor to ensure the availability and performance targets are met. This includes monitoring the preventive maintenance activities, configuring and managing virtualized environments, and...

Job SummaryWe are seeking colleagues who can perpetuate a culture of modern design and exceptional service, with a passion for delivering outstanding customer-tailored experiences.As Guest Service Officer – Communications Centre, you will be responsible for creating a welcoming experience for our guests through helpful and exceptional service, answering...

City Centre Rotana Doha seeks a dedicated Outlet Operations Manager to oversee the daily operations of our food and beverage outlets. As an Assistant Outlet Manager, you will play a key role in achieving guest satisfaction and departmental profitability.Key Responsibilities:Prepare schedules for employees according to forecasts and manning guides.Maintain...

About the RoleWe are seeking an experienced Telecom Operations Director to lead our contact centre operations. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless system performance.Your primary focus will be on developing and improving customer interaction systems, designing user interfaces,...

In this challenging role, you will lead the Service Centre team in achieving exceptional results by executing work according to standards and continuously improving them.About the TeamThe Service Centre team at Alfa Laval Corporate AB is responsible for providing expert technical services to our clients across various industries.As a Service Centre Expertise...

Nabco Furniture Centre seeks a seasoned 3D Designer to join their dynamic interior design team.This role involves creating intricate 3D visualizations and presentations that elevate our clients' furniture needs to new heights.To succeed in this position, you must possess a solid understanding of interior design fundamentals, excellent time management skills,...

About The RoleWe are currently recruiting for Resource Planning Manager for Customer Contact Centre in Doha. The role is responsible to lead the Contact Centre resource planning strategy to ensure optimal utilization of resources and efficient workforce planning to meet service level objectives and minimize resource gaps. You will oversee the planning,...

About the Job:We are seeking a highly skilled Client Systems Administrator II to join our team at Trace Systems Inc. The successful candidate will be responsible for managing equipment accountability, tracking assets from initial acquisition through final disposition, and ensuring accounts are inventoried annually.A minimum of an Associate's degree in...

Job Summary:The Trusted Thin Client Systems Administrator I supports the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. This role involves acting as the primary point of contact for the TTC system, providing technical guidance and leadership to team members.Key responsibilities include developing and implementing processes for...

Job OverviewWe are seeking an IT Systems Manager to support the AFCENT Combined Air Operations Center (CAOC) contract at Doha, Qatar. This role involves performing technical support, O&M, and system administration tasks for TBMCS suite servers, clients, and applications.The ideal candidate will have experience in administrative maintenance on TBMCS servers...

About the Role:We are seeking a skilled professional to join our team as a Service Excellence Officer. In this role, you will be responsible for managing the service level of all customer service aspects of the HIA Customer Contact Centre (CC) and Lost Property (LP) Office.Key Responsibilities include conducting complaint investigations, recommending and/or...