Specialist - Business Support

**Key Roles & Responsibilities**
- Collaborate with business stakeholders to gather, define, and validate procurement and supply chain requirements, with an emphasis on Oracle Fusion Procurement and SCM modules.
- Act as a key liaison between business units, solution teams, and IT, ensuring clear communication and alignment on initiatives impacting the production environment.
- Proactively resolve audit findings through collaboration with relevant stakeholders, ensuring compliance and closure within agreed timelines.
- Contribute to feasibility studies and proof-of-concepts for emerging technologies, including AI-driven solutions in procurement automation, predictive supply chain analytics, and contract intelligence.
- Drive continuous improvement initiatives and process optimizations by leveraging system capabilities and cross-functional collaboration.
- Assist domain managers in prioritizing change requests based on business impact, urgency, and strategic goals.
- Provide expert-level support for complex functional issues and offer solutions that align with both system capabilities and business policies.
- Guide business stakeholders through new system features and programs post-implementation to ensure adoption and effectiveness.
- Actively engage with business users and super users to identify opportunities for leveraging standard functionality over customizations, promoting process efficiency and system integrity.
- Ensure technical implementation of functional requirements to deliver robust, scalable solutions aligned with business expectations.
- Identify project risks early and recommend mitigation strategies to ensure successful project delivery.
- Develop master rollout plans, implementation checklists, and contingency procedures to safeguard operational continuity.
- Lead and participate in business requirement sessions, design workshops, UAT planning, and regression testing cycles.
- Produce high-quality documentation such as Scope Documents, Business Use Cases, Activity Diagrams, Business Process Maps, Oracle AIM deliverables, and Gap Analyses.
- Perform other job-related duties as assigned, aligned with business priorities and digital transformation goals.

**Education & Professional Qualification**:
Bachelor's degree in Computer Science or Information Systems or equivalent work-related experience

**Professional Experience**:

- Minimum 8 years' business analysis experience, with a focus on Oracle Fusion Procurement and Supply Chain Management (SCM), including modules such as Purchasing, Sourcing, and Inventory.
- Minimum 3 years' process analysis and design, specifically related to procurement, supply chain, and ERP integrations across multiple business domains.
- Strong customer service and support skills.
- Exceptional organizational and time management skills.
- Ability to work well independently and as part of a team.
- Strong problem-solving, analytical and communication skills.
- Ability to priorities, multi-task and co-ordinate workloads and work under pressure to meet deadlines
- Demonstrable skills in supporting performance management; data analysis and problem solving
- Must have a high level of computer literacy and experience of using MS Office especially MS Excel as advanced user.
- Uses solid analytical and problem-solving skills, and can analyze current situations with new requirements to synthesize into creative solutions
- Skilled in leading detailed design phases and developing detailed technical requirements into project plan phases for successful implementation
- Represents the practice/domain in dealing with End Users, support cycle, or lead delivery issue resolutions when required.

**Geographic Experience**:
N/A

**Computer Skills**:
Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project, Visio, and SQL

**Language Skills**:
Business fluent English

**Market/Industry/Functional Knowledge**:

- In-depth functional knowledge of Procurement and Supply Chain Management processes, especially within Oracle Fusion Applications, including modules such as Purchasing, Self-Service Procurement, Sourcing, and Inventory.
- Solid understanding of real estate-related systems and processes and how they interface with core ERP platforms for seamless transactional and reporting flows.
- Expertise in software quality assurance, release management, and change control processes to ensure stability and governance in high-impact environments.
- High level of computer literacy with advanced proficiency in Microsoft Excel and experience with tools for data analysis, reporting, and reconciliation.
- Proficient in Oracle Implementation Methodologies (OUM / TCM), including business process documentation, gap analysis, and test scenario creation.
- Skilled in leading detailed design phases, translating business requirements into functional and technical deliverables, and aligning them with project timelines for successful implementation.

**Education & Professional