Housing Manager

**Company Description**:
Founded in Singapore in 1887, Raffles Hotels, Resorts & Residences are places of endless possibility where ideas are born, history is made and stories and legends are created. We champion fine art and design, and foster culture in all its forms - within our storied walls and the communities beyond. Our renowned legacy of gracious service knows no bounds. We are the authentic heart of a destination.

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

**SUMMARY OF POSITION**

The Housing Manager is accountable for overseeing and managing the daily operations and activities in the staff accommodation. This role includes ensuring proper maintenance of accommodation, addressing resident concerns, coordinating housing assignments, and upholding a safe, comfortable, and compliant living environment for all employees. Additionally, the Housing Manager will manage the logistics of accommodation allocation, oversee transportation, monitor on-site employee dining room, manage operational budgets, and collaborate with various departments to fulfill the accommodation needs of the organization.

**SCOPE**

The Housing Manager (Staff Accommodation) is responsible for the comprehensive management of employee housing facilities. The role encompasses responsibilities including but not limited to operational management, maintenance, employee welfare, budgeting, and legal compliance.

**SUMMARY OF RESPONSIBILITIES**:
Responsibilities and essential job functions include but are not limited to the following:
**Accommodation & Facilities**
- Oversee the allocation of staff accommodation based on company policies, employee entitlements, and employee needs
- Ensure all employee accommodation facilities are properly maintained, safe, clean, and fully operational
- Maintain up-to-date records of accommodation occupancy and availability
- Conduct periodic/monthly inventory of company assets, OS&E, Linen, etc as per schedule
- In coordination with the Security Team, perform periodic checks across the accommodation including rooms, apartments, villas, club house, recreational facilities, prayer room, and public areas to ensure compliance with local legislation, health & safety regulations, safety measures, and other accommodation-related policies
- Implement housing rules and regulations in accordance to local legislation and hotel policies and ensure that they are adhered to at all times
- Conduct daily operation meetings with the housing team to discuss and address operational issues as and when needed
- Resolve employee concerns related to staff accommodation in a timely and efficient manner
- Ensure welcome kit are arrange for all new joiners i.e welcome card, welcome drinks and fruits, printed accommodation rules and regulations, required toiletries etc.
- Ensure the Room for new joiners are always up to the standard.
- Maintain a detailed record of all reported maintenance issues and update with actions taken for resolution
- Ensure inventory check for all leavers prior leaving the accommodation.
- Follow-up any pending maintenance issues from any concerned departments including external contractors, engineering team, etc.
- Provide safety and security across by ensuring sufficient security coverage across the staff accommodation
- Meet and greet all new joiners and explain in person the rules of the accommodation (Does and Don’t).
- Provide 24/7 support to all employees in the accommodation as and when needed including emergency situations involving medical emergencies and any other activities involving law enforcement authorities, etc.
- Assist the Local Authority in regards for any assistance.
- Attend weekly in person T&C meeting in the Hotel to update the team accordingly.
- Facilitate effective and efficient move-in and move-out processes for all employees in the staff accommodation, ensuring smooth transitions
- Manage the daily tasks of the Housing team and ensure all checklist are being completed according.
- Plan the airport pick up and drop off accordingly as per communication from T&C Team and ensure the team roster is org