Call Center Reception

2 weeks ago

Doha, Qatar Triangle Management Company Ltd Full time

**Front Office & Client Service**
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person or office.
- Answer, screen, and forward incoming phone calls.
- Ensure the reception area is tidy, professional, and well-stocked with stationery, forms, and brochures.
- Receive, sort, and distribute daily mail and deliveries.
- Maintain office security by following safety procedures and controlling access (monitor logbook, issue visitor badges).

**Administrative & Office Support**
- Order front office supplies and maintain inventory.
- Update calendars, schedule meetings, and arrange travel/accommodations.
- Prepare vouchers, keep records of office expenses, and manage cost reports.
- Perform clerical tasks such as filing, photocopying, scanning, and faxing.

**Customer Service & Communication**
- Manage a high volume of inbound and outbound calls, including online inquiries.
- Assess client/customer needs and provide effective solutions, aiming for one-contact resolution.
- Follow communication scripts for client calls and support inquiries.
- Provide exceptional customer service and maintain professionalism in all interactions.
- Keep accurate records of all calls, inquiries, and correspondence.
- Meet individual and team performance targets.

**المسؤوليات الرئيسية**

**الاستقبال وخدمة العملاء**
- استقبال العملاء والزوار فور وصولهم إلى المكتب.
- توجيه الزوار إلى الشخص أو القسم المناسب.
- الرد على المكالمات الهاتفية الواردة وتحويلها حسب الحاجة.
- الحفاظ على نظافة وتنظيم منطقة الاستقبال وتوفير المواد اللازمة (أقلام، نماذج، كتيبات).
- تزويد العملاء بالمعلومات الأساسية شخصياً أو عبر الهاتف والبريد الإلكتروني.
- استلام وفرز وتوزيع البريد اليومي والتوصيلات.
- الحفاظ على أمن المكتب عبر تطبيق إجراءات السلامة والتحكم بالدخول (تسجيل الزوار، إصدار بطاقات الزوار).

**الدعم الإداري واللوجستي**
- طلب مستلزمات المكتب ومتابعة المخزون.
- تحديث الجداول وتنسيق الاجتماعات وترتيب السفر والإقامة.
- إعداد الفواتير البسيطة وحفظ سجلات المصروفات والتكاليف.
- القيام بالمهام المكتبية مثل الأرشفة، النسخ، المسح الضوئي، وإرسال الفاكس.

**خدمة العملاء والتواصل**
- إدارة عدد كبير من المكالمات الواردة والصادرة والاستفسارات عبر الإنترنت.
- تحديد احتياجات العملاء وتقديم حلول فعالة بهدف إنهاء الخدمة من الاتصال الأول.
- اتباع النصوص المعدة مسبقاً لمكالمات الدعم أو الاستفسارات.
- تقديم خدمة عملاء استثنائية والحفاظ على مهنية عالية في جميع التفاعلات.
- حفظ سجلات دقيقة لجميع المكالمات والمراسلات.
- تحقيق الأهداف الفردية والجماعية.

نوع الوظيفة: دوام كامل

الراتب المدفوع: QAR٣٬٠٠٠٫٠٠ لكل شهر

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