Pos Technical Support

2 days ago

Doha, Qatar Ernest Talent Full time

**Key Responsibilities**

**1. POS Installation, Configuration & Deployment**
- Assist in the **installation, setup, and activation** of POS terminals for new merchants and partners.
- Configure POS devices based on **merchant requirements and Sadad’s payment platform standards**.

**2. Technical Troubleshooting & Support**
- Provide **first-level and second-level technical support** to resolve hardware, software, and connectivity issues.
- Respond to **support tickets, calls, or merchant visits** to troubleshoot transaction failures, device errors, or software bugs.
- Ensure **mínimal downtime** and rapid issue resolution through remote or onsite intervention.

**3. Merchant Training & Support**
- Train merchants on **POS device usage, troubleshooting basics, transaction processing, and reporting tools**.
- Provide user manuals, FAQs, and post-deployment technical support to ensure **merchant independence and satisfaction**.
- Act as a technical liaison between **merchants, operations, and backend support teams**.

**4. Device Maintenance & Upgrades**
- Perform **regular health checks, firmware updates, and hardware maintenance** of deployed POS systems.
- Coordinate device swaps, repairs, or replacements in case of hardware failure.
- Maintain accurate records of **device inventory, deployment status, and support history**.

**5. Security & Compliance Monitoring**
- Ensure POS terminals comply with **QCB cybersecurity guidelines, PCI DSS standards, and Sadad’s security protocols**.
- Report and mitigate **any potential vulnerabilities, tampering incidents, or compliance risks**.
- Support the audit process by ensuring all POS operations are **properly documented and traceable**.

**6. Documentation & Reporting**
- Document all technical issues, resolutions, and support actions taken through **Sadad’s ticketing system or CRM tools**.
- Generate **incident and performance reports** for internal tracking and regulatory reporting purposes.
- Support ongoing efforts to **improve POS deployment SOPs and technical support protocols**.

**Job Types**: Full-time, Permanent

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