Pos Supervisor

2 hours ago

Doha, Qatar Loft A Full time

**Job Title**: POS Supervisor

**Job Type**: Full-time

**Job Summary**:
This role requires hands-on supervision in an outdoor beach environment, where operational efficiency, customer service, and system accuracy are key to delivering a premium guest experience.

**Key Responsibilities**:

- POS System Oversight**:
Manage and monitor all POS systems across the beach area to ensure smooth transaction processing. Address any technical issues and coordinate with IT or vendors for prompt resolution.
**- Staff Support and Training**:
Train and supervise staff on proper POS usage, handling payments, processing refunds, and managing customer interactions. Ensure all team members follow standard operating procedures.
**- Daily Sales and Cash Handling**:
Oversee opening and closing procedures for all POS stations. Verify float allocations, ensure accurate cash handling, and conduct end-of-day reconciliations.
**- Transaction Accuracy and Auditing**:
Ensure all transactions, discounts, and promotions are accurately entered and properly documented. Conduct periodic audits to identify discrepancies or system misuse.
**- Inventory Coordination**:
Work with inventory and beach operations teams to ensure stock levels in the POS system match actual availability
**- Guest Experience**:
Support front-line staff in managing queues during peak hours and resolving payment-related guest issues quickly and professionally to maintain a high level of satisfaction.
**- Promotions and Menu Management**:
Update POS systems with new pricing, menu changes, or promotional offers in coordination with the marketing and F&B teams.
**- Reporting and Analysis**:
Generate daily and weekly reports on sales, staff performance, and POS activity. Share insights with management to optimize beach outlet performance.
**- Outdoor Equipment Oversight**:
Ensure POS hardware is weather-protected, charged, and fully functional for beach operations.

**Qualifications**:

- Minimum 2-3 years of experience in POS supervision, ideally in a beach, resort, or outdoor hospitality setting
- Strong knowledge of POS software and hardware
- Experience in cash handling, reconciliation, and transaction auditing
- Excellent communication and leadership skills
- High attention to detail and problem-solving ability
- Ability to train and support a diverse front-line team

**Preferred**:

- Previous experience in outdoor venues such as beach clubs, resorts, or seaside cafes
- Familiarity with mobile and wireless POS systems
- Good English communication skills; Arabic and other languages are a plus
- Basic IT troubleshooting skills
- Experience working in fast-paced, high-traffic environments

**Work Environment**:
This is a hands-on, outdoor role in a beach setting. The POS Supervisor must be comfortable working in sun, wind, or occasional adverse weather conditions. Flexibility to work weekends, holidays, and peak-season hours is essential. The role involves both standing and walking across the beach premises during shifts.

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