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Team Lead-it Service Desk

2 weeks ago

Doha, Qatar Novel Overseas Corporation Full time

Excellect experiance in leading a team of Service Desk Analyst
- Pro-actively monitor support mailboxes and log in the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
- Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
- Support Work Place Services in providing desk side support to resolve users’ issues.
- As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as thorough knowledge of all products, services, tools, and Service Management processes

**Job Types**: Full-time, Permanent