Merchant Integration

5 days ago

Doha, Qatar Spendwisor Full time

**Job Summary**
We are looking for a **Merchant Integration & IT Support Specialist** to assist with merchant onboarding, coordinate system integrations, and provide general IT support. The role requires someone with strong coordination and communication skills, a good grasp of technical workflows, and the ability to support merchants and internal teams effectively.

**Key Responsibilities**
- Coordinate with merchants during setup, testing, and activation of payment integrations.
- Provide first-level technical support for integration and connectivity issues.
- Assist in troubleshooting IT-related issues across internal systems and tools.
- Review technical readiness checklists and ensure merchants meet integration requirements.
- Track progress of integrations and maintain detailed documentation and reports.
- Work with internal teams to ensure smooth operation and timely issue resolution.
- Support internal IT processes such as account setup, system access, and basic troubleshooting.
- Identify recurring technical issues and suggest process improvements.

**Required Skills & Experience**
- 1-3 years of experience in technical support, merchant onboarding, or system integration coordination.
- Basic understanding of APIs, web or mobile app workflows, and general IT systems.
- Strong troubleshooting and coordination skills.
- Excellent English communication skills, both written and spoken.
- Familiarity with tools like Postman, Jira, or ticketing systems is an advantage.
- Bachelor’s degree in IT, Computer Science, or a related field preferred.

Pay: QAR3,500.00 - QAR4,500.00 per month

Application Question(s):

- Do you hold a Bachelor’s degree in IT, Computer Science, or a related field?
- Do you have experience in technical support?

**Education**:

- Bachelor's (required)

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