Pre-sales & After-sales Technician - Online Payment Gateway

5 days ago

Doha, Qatar Ernest Talent Full time

**Key Responsibilities**:
**Pre-Sales Responsibilities**:

- Collaborate with the sales team to understand customer needs and propose the right online payment gateway solutions.
- Conduct technical presentations and product demonstrations to potential clients.
- Assist in technical evaluations, proof of concepts (POCs), and API testing.
- Work with customers to analyze requirements, provide integration guidance, and ensure compatibility with their platforms.
- Create technical documentation, FAQs, and integration guides to assist customers and sales teams.

**After-Sales Responsibilities**:

- Provide technical support to merchants and businesses post-implementation, resolving API integration issues, payment failures, and connectivity problems.
- Assist with troubleshooting and diagnosing transaction errors, gateway failures, and security concerns.
- Work closely with the development and operations teams to escalate and resolve complex technical issues.
- Educate customers on best practices, security compliance (e.g., PCI-DSS), and new features.
- Maintain strong customer relationships by ensuring a smooth post-sales experience.

**Required Skills & Qualifications**:

- Bachelor’s degree in IT, Computer Science, or a related field.
- 5+ years of experience in online payment gateways, fintech, or API-based solutions.
- Strong understanding of payment processing, API integration, webhooks, and SDKs
- Experience with programming languages (e.g., JavaScript, Python, PHP) for API testing and troubleshooting.
- Knowledge of security standards (PCI-DSS, encryption protocols, fraud detection techniques).
- Excellent problem-solving and communication skills to assist both technical and non-technical customers.
- Ability to work with multiple stakeholders, including developers, finance teams, and merchants.

**Preferred Qualifications**:

- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.).
- Certifications in payments technology or cybersecurity are a plus.

**Job Types**: Full-time, Permanent

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