Operations Manager

2 weeks ago

Doha, Qatar Food company Full time

**Key Responsibilities:1. Operational Management**:

- Supervise daily operations across all outlets (cake shop, chocolate shop, catering).
- Develop and implement SOPs to ensure consistency, quality, and hygiene standards.
- Manage inventory, supply chain, and procurement of raw materials.
- Coordinate with kitchen and production teams to meet daily demand and custom orders.

**2. Staff Supervision & Training**:

- Hire, train, and supervise staff including chefs, service staff, and delivery personnel.
- Conduct regular team meetings, performance reviews, and skill development programs.
- Schedule shifts and manage labor costs efficiently.

**3. Customer Experience**:

- Maintain high standards of customer service across all touchpoints.
- Handle escalated customer complaints and ensure resolution.
- Implement strategies to improve customer retention and satisfaction.

**4. Sales & Marketing Support**:

- Coordinate with marketing for seasonal promotions, product launches, and catering campaigns.
- Monitor sales performance and suggest improvements based on data and customer feedback.

**5. Financial & Reporting**:

- Manage budgets, control costs, and maximize profitability.
- Maintain records of sales, expenses, wastage, and inventory.
- Prepare and present operational reports to management regularly.

**6. Compliance & Safety**:

- Ensure compliance with health, safety, and food hygiene regulations.
- Conduct routine audits and resolve non-compliance issues proactively.

**Qualifications & Skills**:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- 3+ years of experience in food service, bakery, or catering operations.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficient in POS systems, inventory management tools, and MS Office.
- Knowledge of food safety and handling practices (HACCP certification is a plus).

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have experience working in similar concept ? (Chocolate, Cake shop)
- How many years of experience you have in similar role?
- What is your Notice Period ?

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