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Salesforce Specialist

3 weeks ago

Doha, Qatar Qatar Airways Full time

About the role
The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways Cargo Commercial/ Sales team as a Salesforce Specialist in our office in Doha.

Join the #MovedByPeople family and leave a mark as part of the Cargo Commercial/ Sales. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.

As a Salesforce Specialist, you will be responsible for providing functional expertise covering all requirements during the Salesforce program lifecycles (Discovery, Design, Development, Configuration, Testing, Quality Assurance, Go Live, and post Go Live Support).

Some of the key responsibilities would include the below,
- Participate in scope definition and requirements gathering and ensuring that information provided to the project team is up to date and accurate.
- Manage new user set-ups and deactivation, including transferring ownerships of accounts/contracts/opportunities.
- Creating Salesforce training material on Account, Contracts, Opportunities, Leads, case management, Activities, Reports and dashboards, and supporting the train the trainer initiative led by the Salesforce Success Manager

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

**Qualifications**:
About you
- Relevant college or University qualification to minimum of Bachelor’s Degree.
- Minimum of 4 years of job-related experience in providing functional expertise covering all requirements during the Salesforce program lifecycles.
- Expertise in reports and analysis of complex customer and/or commercial data.
- Expert skills in data extraction, transformation and visual analytics.
- Experience in account/portfolio/client management.
- Ability to make commercial decisions that impact positively on both short
- and long-term bottom line results, and drive unnecessary cost out of the business.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply