Service Administrator

**Vacancy Title: Service Administrator - Marine**

**Vacancy Location: Qatar**

**Engagement Type: Permanent, Full Time**

**The Role**:
Here at Survitec, we are currently recruiting for a Service Administrator to join our team based in Fujairah.

As Service Administrator you will receive, process and plan the delivery of customer orders, using knowledge of product and technician availability, and the technical requirements for service delivery across a range of Survitec safety solutions.

You will plan and coordinate technician time, parts and other physical resources effectively and according to standard service delivery processes. You’ll provide customers with timely information on progress and ensure accurate and timely billing of all works carried out.

**Key responsibilities include but are not limited to**:

- Record and process customer orders, including custom and special orders that may require additional resources for delivery; track delivery of servicing activity, ensuring appropriate authorisations for additional work and accurate billing.
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a key point of contact for resolving customer queries / complaints about work in progress.
- Quote for local business as needed, ensuring standard pricing and terms are applied in each case. Provide exceptional service to customers to encourage continued use of Survitec’s products and services. Represent Survitec professionally during customer interactions and use extensive product knowledge to understand and answer technical questions regarding service requirements.
- Issue certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
- Respond to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; work with Finance colleagues to address any credit or billing issues swiftly to enable on time collection of funds.
- Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.
- Plan and coordinate technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards, standard work routines and appropriate to the level of qualification of each technician.
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies). Actively seek opportunity to drive controlled continuous improvement of the planning process.
- Work with stores colleagues or monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.
- Follow Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others. Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensure a safe and environmentally healthy working environment.
- Contribute positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work. Help to create an environment where everyone in the team can live the Survitec Values,

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

**About You**:
Essential criteria:

- Educated to undergraduate level.
- Hold self and others accountable to meet commitments.
- Build strong customer relationships and delivers customer-centric solutions.
- Develop and deliver communications that convey a clear understanding of the unique needs of different audiences.
- Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Consistently achieves results, even under tough circumstances.
- Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Make good and timely decisions that keep the organization moving forward.
- Plan and prioritise work to meet commitments aligned with Survitec goals.
- Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Rebound from setbacks and adversity when facing difficult situations.
- Relate openly and comfortably with diverse groups of people.
- Work collaboratively with others to meet shared objectives.

**Why You Should Work for Us**
- Competitive base salary
- Additional day off to celebrate your birthday
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Rewa