Customer Service Agent

1 week ago

Doha, Qatar C2HR LLP Full time

**Key Responsibilities**:

- Call back Process within 24 hours.
- Coordinate with destination on customs paperwork's for held shipments.
- Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.
- Check pending traces and other transactions within 16 hours.
- Confirm delivery instructions with customer.
- Maintaining Quality feedback on trace resolve the issue.
- Follow up with customer as per standard.

**Knowledge**:

- Courier and freight operations Knowledge/ background.
- Disciplined, strong communication skills.
- A customer first mindset.
- Ability to handle a fast-paced logistics environment.

**Required Qualification & Skills**:

- Diploma is preferable
- High School is acceptable.
- Mandatory : MS Office, good communication skills.

**Experience**:

- At least 3 years of relevant work
- **1-2 years preferably in logistics.**

**Others**:

- Working Hours / Shifts : 8 hrs/ day.
- Day off : Friday only currently / applicable to change.
- Age Limit : 25-35
- **With transferable visa Sponsorship.**:

- Gender Preference : Female / Filip
- **Joining Date : Immediate Join in**

Pay: QAR6,000.00 - QAR7,000.00 per month

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