Reservations Coordinator

**We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.**

As a Reservations Coordinator, you will be responsible to support our Discover Qatar Reservations team to process and confirm the booking/reservation of tourism arrangement for customer travelling to Qatar (transfer, tour, tourism activity and accommodation). You will be providing seamless operation and excellent service to client/ customer (B2B and B2C) and also promoting Qatar as a premium tourism destination. Additionally, you will enhance the customer experience through implementation and adherence of operational procedure, operational standard and allocation of team tasks, as well as will ensure that the daily business is performing according to company procedures and policies.

Your key accountabilities include:

- Indirect supervision of the job allocation and distribution of work resource in order to be more efficient and productive.
- Responsible for on the job training of junior staff within the team.
- Allocate, action and ensure closure of all the incoming mails by customer/ agent/ station and take appropriate action to ensure that all request is handled within the agreed time frame as per DQ Service Level Agreement.
- Allocate and action visa process task to ensure the visa issued is as per MOI standards and SLA.
- Maintain log to track and monitor the quality level of the service provided by the DQ Operation(s) Team, in order to identify opportunity for service improvement & operational efficiency.
- Maintain log to track and monitor the quality level of the service provided by external supplier, in order to review and report on supplier service.
- Sell, up-sell and cross-sell Discover Qatar (DQ) product and service to the client/ customer.
- Prepare Agent performance report and provide feedback to agent to support his/her performance to assist the Officer in identify training need to improve team performance.
- Maintain exceptional DQ product knowledge to be able to provide expert advice and information to the customer.
- Handle customer complaint and call that are escalated by the agent, in order to solve/close any issue.
- Troubleshoot technical difficulty faced by DQ customer on the website, or client on the system.

**Be a part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:

- Bachelor’s Degree or Equivalent
- Minimum 3 years of job-related experience in DMC/Travel/Tourism Industry
- Excellent written and verbal communication skills (Russian and German preferred)
- Flexible with working hours

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply