Hostess

5 days ago

Doha, Qatar In Q Enterprises Full time

Emphasizes and projects a positive, high-quality image for the outlet.
- Greets and seats customers and serves them in a professional, discreet, and personalized way.
- Maintains a good relationship with guests and attends to their complaints and queries satisfactorily.
- Answers guest telephone queries according to F&B restaurant standards.
- Takes reservations and provides guests with information regarding F&B outlets.
- Observes and anticipates guests’ needs and requirements.
- Handles customer requests and complaints according to the F&B guidelines and exceeds customer expectations.
- Assists the Restaurant Manager with additional service as required.
- Ensures that the Restaurant Manager is kept informed of all guest feedback and complaints.
- Communicates actively with guests in the outlet and obtains their feedback.
- Increases revenue for the outlet through suggestive selling at all opportunities.
- Uses up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
- Maintains an up-to-date database of outlet guests.
- Acquires in-depth knowledge of the F&B menu for the assigned outlet to assist and provide recommendations to guests.
- Takes responsibility for all service preparations, before, during and after the service (_mise-en-place_ and
- mise-en-scene).
- Controls cost by minimizing wastage, breakage, and spoilage.
- Sets up, stocks, and maintains the working area.
- Reports any misunderstanding, problem, or accident with guests or staff to the supervisors.
- Assists the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
- Opens the restaurant for business at the prescribed time of each shift.
- Inspects each menu to ensure that they are in a presentable condition.
- Develops a complete knowledge of the menus, ingredients, and unavailable items for the day.
- Sets up the hostess desk, reviews reservations, and prepares the reservation floor chart.
- Operates cash register as directed by the Restaurant Manager.
- Performs any other duties assigned by the Restaurant Manager.
- Creates a harmonious environment amongst all staff members.
- Communicates with the Restaurant Manager regarding any service problems or changes required.

Pay: QAR3,200.00 per month

Application Question(s):
**Experience**:

- Hostess: 1 year (preferred)

Expected Start Date: 02/03/2025

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