Operations Manager

6 days ago

Doha, Qatar World of Hospitality Full time

The Operations Manager is responsible for overseeing the overall operations of the Lebanese restaurant and hospitality services to ensure smooth workflow, excellent guest experience, and high-quality food and service. The role focuses on maintaining authentic Lebanese dining standards, optimizing operational efficiency, managing teams, and achieving financial and performance targets.
- Supervise and coordinate daily operations across all restaurant and hospitality areas.
- Ensure consistent delivery of authentic Lebanese cuisine and exceptional guest service.
- Develop and implement operational policies, standard operating procedures (SOPs), and quality control systems.
- Monitor food quality, presentation, and service standards to reflect Lebanese tradition and hospitality.
- Manage staff scheduling, performance, and training to ensure a motivated and efficient team.
- Oversee inventory control, food and labor costs, and ensure budgetary targets are met.
- Analyze sales reports and operational data to identify areas for improvement.
- Ensure compliance with health, hygiene, and safety regulations.
- Work closely with the Head Chef and culinary team to plan menus, promotions, and seasonal offerings.
- Handle customer feedback and resolve complaints promptly and professionally.
- Prepare operational and financial performance reports for management review.
- Support recruitment, onboarding, and evaluation of restaurant and service staff.

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