Account Manager

6 days ago


Doha, Qatar AVA Bärlin eXpress gmbh Full time

**Account Manager (Voice, VoIP & SMS Services)**

**AVA Bärlin eXpress GmbH - Berlin, Germany**
**Full-time | Permanent**

**About Us**

At **AVA Bärlin eXpress GmbH**, we’re reshaping the telecoms experience. Based in the heart of Berlin, we specialize in **Voice, VoIP, and SMS services** for businesses of all sizes. We also offer a wide range of mobile phones and accessories. As we grow, we’re looking for passionate professionals ready to deliver next-level connectivity and customer service.

**Your Role**

As an **Account Manager**, you’ll play a key role in managing and expanding our **B2B telecom client base**, specifically in the **Voice, VoIP, and SMS sectors**. You’ll be responsible for building relationships, closing deals, and ensuring our clients benefit from tailored telecom solutions.

**Key Responsibilities**
- Manage and grow a portfolio of B2B clients using our telecom services (Voice, VoIP, SMS)
- Handle customer pricing, with a strong understanding of **A-Z voice termination rates**, SMS routes, and interconnect deals
- Monitor and negotiate routing and margins to maintain profitability
- Identify upselling and cross-selling opportunities across services and telecom hardware
- Develop long-term relationships with key decision-makers
- Collaborate with tech and support teams to ensure delivery and support
- Prepare and present tailored quotes, contracts, and offers
- Stay up-to-date with telecom trends, route quality, and global rate changes
- Attend trade events, client meetings, and networking opportunities when needed

**Your Profile**
- **2+ years of experience in telecom account management or wholesale voice/SMS sales**:

- Deep understanding of the telecom industry, especially **A-Z termination rates, CLI/non-CLI traffic, TDM/SIP routing, and SMS aggregators**:

- Excellent communication, negotiation, and relationship-building skills
- Fluent in **German and English** (spoken and written)
- Familiar with CRM tools (e.g., HubSpot, Salesforce) and basic reporting
- Strong commercial sense and analytical mindset
- Self-starter with ability to manage workload and sales targets independently

**What We Offer**
- A permanent full-time role in a fast-growing telecoms company
- Competitive salary with **performance-based bonuses**:

- Flat hierarchies and a supportive, startup-like team culture
- Hybrid working and flexible office hours
- Employee discounts on phones, plans, and accessories
- Modern office in central Berlin

**How to Apply**

Ready to bring your telecom expertise to a growing, innovative company?
Submit your **CV and a short cover letter** explaining your experience.

**AVA Bärlin eXpress GmbH** is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all.

**Language**:

- Englisch (preferred)
- Deutsch (preferred)


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