Associate - Innovation (QAtarization)

Job Purpose Summary:
The overall role for the position is to assist the Innovation Management team to drive cultural change around innovation across QNB Group. The incumbent will assist in monitoring selected innovation initiatives in order to ensure that they are implemented and completed within the defined time, budget and scope with the support of the originally allocated resources. The incumbent will also participate in developing and rolling out appropriate tracking metrics for regular reporting to core stakeholders at a project, initiative and program level. He is also involved in maintaining and updating the established ecosystem.

Experience Requirements:
**A. Shareholder & Financial**:

- Support in conducting post-mortems on completed innovation initiatives to ensure that they delivered the forecasted value creation to the Group
- Learn how to assist other departments in identifying, analysing and monitoring external innovation trends
- Help on the roll out of appropriate innovation tracking metrics for regular reporting to core stakeholders at a project, initiative and program level
- Actively maintain and update established performance metrics
- Implements KPI's and best practices for Associate Innovation role.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Ensure the integration of internal and external customer needs and requirements
- Participate to process improvement projects together with representatives from one or more business and support divisions
- Assist in the preparation of regular updates to the Executive Management on global innovative trends, status of current QNB innovation initiatives and impact of completed innovation projects

**C. Internal (Processes, Products, Regulatory)**:

- Assist in the development and preparation of all policies/ processes and procedures as well as standards
- Participate to the innovation execution by managing the portfolio of group-wide innovation initiatives and conducting the post-mortem on completed initiatives
- Be involved and engaged in individual projects on a day-to-day basis to provide assistance to the project teams
- Learn basic project management skills and implement industry best practices and standards of project portfolio management
- Learn basic understanding of Lean and Process Management to ensure alignment with the work undertaken across the wider Innovation Department.

**D. Learning & Knowledge**:

- Develop management fundamentals as well as project portfolio management methodology/ techniques and tools
- Develop basic knowledge about banking processes, regulations, and generally accepted operating practices. Research industry topics and react by recommending changes to products, services, and systems
- Carry out other similar duties that can be defined within the broad functional job and functional responsibilities outlined above.

**E. Legal, Regulatory, and Risk Framework Responsibilities**:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.

**F. Other**:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.

Required Special Skills:

- High level of motivation to learn and develop
- Excellent oral and written communication skills in English and Arabic
- Excellent analytical, conceptual and problem solving skills
- Excellent team player attitude
- Ability to handle tight deadlines, work well