Key Account Manager

Local Unit & Position Description:
**Position Description**:
As a DNV Key Account Manager, you will mainly be leading and coordinating the customer relationship for assigned Accounts, continuously identifying and developing sales opportunities to capture new and existing customers and being responsible for retaining and growing business for NB, TOCA, PSA and Advisory. You will be the first point of contact for customers with fleets of various ship types in service or with new-build projects and, through understanding their needs, coordinate the necessary actions that will address the customer needs through DNV services, experience and capabilities_._

**Your Responsibilities**:

- Identify and develop sales opportunities to capture new business and keep track of customer's existing contract portfolio to ensure renewal of agreements within due date.
- Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling deep understanding and foresight of their needs.
- Ensure regular sales and marketing relations with the assigned accounts in Qatar.
- Create customer-centric Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
- Monitor and report sales funnel and the performance of the assigned Accounts.
- Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow-up with the findings and ensure that related improvement activities are executed.
- Cooperate with the technical team to ensure technical support and after-sales service.
- Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
- Be responsible for the accuracy of customer master data and activity data in the CRM related to the assigned accounts
- Support resolving critical invoicing claims and follow-up critical accounts receivables in close cooperation with the Finance team.
- Support marketing activities and events within the Area/Region.

Position Qualifications:
**Position Qualifications & Skills**:

- Bachelor's degree, preferably in Naval Architecture / Marine Engineering from a Technical University
- Approximately 7-10 years of experience within the maritime industry, preferably from a class society
- Very good experience in LNG, new technologies as well as managing technical queries from customers
- Excellent communication and influencing skills obtained in a sales/customer relationship management environment.
- Ability to build strong relationships at a high management level.
- Strong networking experience within an international context
- Self-driven and highly engaged professional
- Strong commercial awareness and a customer-centric mindset
- Inspired by taking ownership and working in a global network
- Fluency in English
- Availability to frequent traveling

**We offer**:

- Being part of a truly international company with more than 150 years of heritage in a transitioning industry
- Working with great colleagues who value teamwork and flat hierarchies
- An international dynamic working environment that supports your personal and professional growth

Company & Business Area Description:
DNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are the world’s leading classification society and a recognized advisor for the maritime industry. We enhance safety, quality, energy efficiency and environmental performance of the global shipping industry - across all vessel types and offshore structures. We invest heavily in research and development to find solutions, together with the industry, that address strategic, operational or regulatory challenges.

Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity