Help Desk Engineer
2 days ago
We are looking for Helpdesk Engineer for Qatar location.
Nationality: Arabic
**Help Desk Engineer**
- Able to use and support the services using client ticketing system (BMC remedy)
- Analyze the problems and open incidents to provide permanent or temporary solution where possible.
- Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
- Execute third party Respondent’s recommendations to solve the problem.
- Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
- Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
- Provide remote technical support services when needed
- Troubleshoot, perform incident recovery, and fulfill urgent requests.
- Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
- Develop the necessary guidelines, manuals, and material
- Transfer equipment as needed and ensure its operation and security.
- Document and log all call information according to the standard operating procedures and update the CMDB.
- Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
- Move equipment as needed and ensure its operation and security.
Pay: QAR5,000.00 - QAR7,000.00 per month
**Experience**:
- BMC remedy: 2 years (preferred)
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