Customer Service Executive

16 hours ago

Doha, Qatar Evergreen Organics Full time

Primary Roles & Responsibilities

1. Customer Service & Communication
- Handle all customer inquiries and orders received through WhatsApp, the website, and
- Manage client communication promptly and professionally for all meal plan-related

queries.
- Collect and document customer feedback, concerns, and service issues.
- Coordinate with the nutritionist to share client updates, preferences, and necessary

dietary adjustments.
- Provide follow-up to ensure customer satisfaction and smooth communication flow.

2. Order Management
- Check, verify, and track all daily orders received through multiple platforms.
- Ensure accurate entry, confirmation, and follow-up of orders for the vegan meal plan.
- Work closely with the operations and nutrition teams to ensure all meal customizations

are correctly reflected.

3. Sales Coordination
- Maintain daily records of sales, subscriptions, and renewals.
- Tally daily and weekly sales reports and submit them to management.
- Assist in upselling meal plans and promoting ongoing offers when required.

4. Delivery & Logistics Coordination
- Prepare and share daily delivery lists and routes with the delivery team.
- Ensure accurate delivery schedules and support with route planning when necessary.
- Follow up on delivery issues, delays, or errors and ensure timely resolutions.

5. Internal Collaboration
- Work closely with operations, kitchen, and nutrition teams to ensure seamless execution

of all vegan meal plan services.
- Support the department with administrative tasks and any additional responsibilities

assigned.

Application Question(s):

- Are you an immediate joiner?
- How much is your salary expectation?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service : 1 year (preferred)

**Language**:

- Arabic fluently (preferred)
- English fluently (preferred)

License/Certification:

- QID (preferred)

**Location**:

- Doha (preferred)

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